• Terms & Conditions

    Welcome to Madina Market. By accessing our website or placing an order through our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

    1. General Terms

    Madina Market reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes means you accept the updated terms.

    2. Orders & Payments

    • All orders placed through our website are subject to availability and confirmation.
    • Customers are responsible for providing accurate order and contact information.
    • Payments must be completed using the available payment methods provided on the website.
    • Madina Market reserves the right to cancel or refuse any order due to product availability, incorrect information, or other valid reasons.

    3. Food Quality & Preparation

    • We are committed to providing high-quality halal food prepared with fresh ingredients.
    • Due to the nature of food products, slight variations in appearance or preparation may occur.
    • Customers should inform us of any food allergies or dietary restrictions before placing an order.

    4. Delivery

    • Delivery times may vary depending on location, order volume, and external circumstances.
    • Customers are responsible for providing a correct delivery address and being available to receive their orders.
    • Madina Market is not responsible for delays caused by incorrect customer information or circumstances beyond our control.

    5. Cancellation & Refunds

    • Order cancellation requests must be submitted as soon as possible before preparation begins.
    • Once food preparation has started, orders may not be eligible for cancellation or refund.
    • Refunds, if applicable, will be processed according to our refund policy.

    6. Website Usage

    • Customers must use this website for lawful purposes only.
    • Any misuse of the website, including fraudulent activities or unauthorized access attempts, is strictly prohibited.

    7. Contact Us

    If you have any questions regarding these Terms and Conditions, please contact Madina Market through the available contact channels on our website.